Keeping your customers satisfied is challenging when expectations are changing so quickly. Margins are tighter and competition is growing – at home and abroad. To succeed you need to put in place a vision for customer-centric retailing. Focusing on your customer, requires total visibility along your supply chain, so you have the agility to respond to change and increase revenues while cutting costs.

Insight into your global supply chain

Avanade ERP for Retail, based on Microsoft Dynamics™ AX, provides the insight you need from retail management systems. It is helping retailers across all sectors from food & beverages and convenience to hardware, fashion and consumer services. With Avanade ERP for Retail you gain industry-leading retail inventory management and optimisation, revenue management, sales management, including native Point-of-Sale (PoS), as well as a headquarter (HQ) solution plus powerful reporting and analytics. The result is an end-to-end solution that enables you to easily manage the most complex global supply chain.

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See real results with Avanade's solution for retail ERP

Reduce markdowns and diminish out-of-stock problems - with accurate forecasts and the right stock at the right level at the right time. Improved procedures and in-store processes have typically led to a cut in both labour and IT overhead costs. With the lowest total cost of ownership, the solution enables retailers to benefit from a faster return on investment.

Increased sales – with inventory optimisation ensuring you have the right goods in-stock, significantly increasing services, sales and gross margin.

Total visibility – with an end-to-end solution from customer to supplier. You can see in real time just how efficiently your business is running. Information, such as how many purchase orders there are to a single vendor, is easily viewed. As a result it is possible to make well-informed vendor management decisions that wouldn't have been possible before.

Focusing on customers

With core functions available out-of-the-box you can quickly start benefiting from Avanade ERP for Retail, which is based on Microsoft Dynamics AX.

In addition, our Microsoft ERP-based solution can help you open up new channels to your customers while still handling all transactions centrally. Hook the customer in and potentially boost revenue with:

• Mobile applications to attract more business – such as those for supermarkets that enable customers to set up shopping lists and order from their phone
• Easier and more satisfying consumer service – like 'My Site' where customers can access and view their shopping history; in-store self-service kiosks for easy ordering; and online stores, the preferred shopping choice for many consumers