Visionary ERP for utilities solution raises customer satisfaction
and lowers cost-to-serve
Pressures on utility companies have never been greater with the need to go-to-market fast, rapidly adapt complex systems to changing regulation and reduce cost-to-serve.
Meeting these challenges involves having full insight into your performance across all areas.
This is delivered by MECOMS™, the Microsoft Dynamics AX™ solution for utility companies now offered on a global scale by Avanade in partnership with Ferranti. The winning
combination of Ferranti's decades of utilities expertise, combined with Avanade's global delivery capabilities enables a clear competitive advantage.
Easily adapted for any type of utility, in regulated and deregulated markets, MECOMS™ end-to-end business support system provides the flexibility, efficiency and insight
to substantially cut cost-to-serve and improve customer satisfaction. It can be deployed on premise, integrated with legacy or headquarter systems (Two-Tier), or run as
a cloud-based service, so you only pay for what you use.
Utilities ERP driven by best practice
Industry-specific best practice is built into this ERP for utilities to improve customer service, from customer care and billing to meter data management and utility operations. With the MECOMS™ utility ERP solution you have:
Increased productivity and reduced cost-to-serve – achieved by streamlining business processes to improve efficiency and customer service. This is done by reducing training costs, enabling faster first-line call resolution, and increasing automation to help prevent errors and avoid costly recoveries.
Scalability to adapt quickly to changing needs – with out-of-the-box business blueprint solutions. These can be quickly adapted to suit your business, or integrated with your existing systems, using Avanade's deployment expertise and Ferranti's deep knowledge of utilities. For the fastest start, our cloud-based solution enables you to quickly scale, up or down, according to demand.
Greater business insight – with a utilities ERP solution that shows where operations can be improved and new business opportunities exist. As it always offers a single version of the truth you have the meaningful information to make truly informed and timely business decisions. Through role centres and tight integration with Microsoft Office, MECOMS™ is easily accessible to everyone – including those who don't use the system themselves.
Faster speed-to-benefit and lower risk – as a fully-integrated platform, complete with flexible deployment options, that uses the same proven Avanade methodology and industry best-practice behind many existing successful implementations.
MECOMS™, powered by Microsoft Dynamics AX 2012
MECOMS™ is built on the new generation of ERP solutions, Microsoft Dynamics AX 2012. With an emphasis on simplicity and ease-of-use, it helps drive adoption and delivers business value faster, to enable you to compete more effectively.
Faster Return-On Investment – using Avanade's assets and re-usable delivery tools for fast-track deployment with less risk. As a single, end-to-end solution with familiar user interface it can be easily integrated with other (legacy) applications.
Easily adapted – with a business process mapping tool to show how the MECOMS™ utility ERP solution fits and evolves with your fast-changing organisation.
Global solution – with Microsoft Dynamics AX support in 36 countries and linking onshore, offshore and nearshore capabilities, Avanade delivers even the most complex international projects on time and on budget.
Flexible delivery – which can be hosted, on-premise or in-the-cloud, so you can manage IT costs efficiently while maintaining a secure computing environment. There's also support for scalable two-tier system deployments.
Cost-effective application management – aligning IT and evolving business needs to maximise the value of your ERP investment and empower a quick response to changing customer demands.
